Sometimes first-time users are unsure about which type of login to select when accessing RiskPal.
If your organisation has a 2FA setup, the User will have to click on Authy and follow the instructions. It might be worth checking with the User if they have already downloaded the Twilio app and if it is synchronised with the correct phone number.
If your organisation has a Single Sign On (SSO) setup, Users should choose the appropriate log in and follow the instructions.
Note: Users cannot login with the Microsoft account credentials if the organisation is not using Microsoft as a SSO solution. Sometimes Users will select Microsoft login because they have a Microsoft account and believe they can log in using those credentials.