RiskPal allows timely access to staff medical and emergency information during a crisis, all in a secure and privacy-compliant way.

1. When logging into your RiskPal account for the first time, you can complete your user profile.

2. The User Information section is pre-populated. Depending on your client configuration, you may be asked to complete the Emergency Details, Medical Information, and/or Training Information sections.

3. To access and fill in the profile information, you must consent to your profile being accessed in an emergency. This information can only be accessed by authorised personnel during an emergency for a period of 72 hours, and you will be automatically notified via email when this happens.

4. You can withdraw consent at any time at the bottom of both the Emergency Details and Medical Information pages. This will then remove all that information from RiskPal.

5. Without being granted approval to access user information, designated personnel can only see the information that is missing and when your profile was last updated.

6. If you have not given consent to access your emergency information, designated administrators can only see the following:

If you have any questions regarding how your emergency details are handled or stored please contact your System Administrator.

1. Password reset

To reset your password, click on the profile icon on the top-right corner of your Dashboard.

Click on the Security tab. There you will see the option to change your password. Once you are done, click on the button Reset password.

2. MFA reset

To reset your MFA, click on the profile icon on the top-right corner of your Dashboard.

Click on the Security tab. There you will see ‘MFA Options’ and below a button to Reset MFA. Click on it and follow the steps to link a new MFA device to your account.

This option is not available for users with SSO (single sign-on method).