Customer Journey

At RiskPal, we provide ongoing, personalised support for every client, from large enterprises to one-person teams.
We work closely with each client to ensure a smooth onboarding experience, helping them benefit from our system from day one.

How We Work With You

Our support starts at the moment we connect with you. Whether you’re exploring a quick platform demo, committing to a trial, or subscribing to our platform, RiskPal’s customer success team offers continuous guidance – tailored to your unique needs and designed to help you thrive.

March 28
Consultation

We evaluate your company’s needs and work with you to ensure RiskPal is the perfect fit, seamlessly aligning with your unique requirements.

March 28
Configuration

We help you configure RiskPal to match your needs, structuring content, departments, and approval rules to reflect your company’s setup.

March 28
Implementation

Our expert team works closely with you throughout onboarding, providing specialised training for system admins, managers, and platform users to ensure a smooth adoption and seamless integration into daily workflows.

March 28
Continuous Improvement

We schedule regular meetings, gather feedback, and monitor system usage to offer tailored recommendations for maximising the platform’s efficiency.

March 28
Ongoing Technical Support

Dedicated technical support keeps your platform running seamlessly and builds resilience under scrutiny.

Risky Business? Not with RiskPal!

What you can expect:

Whether it’s managing risks in high risk conflict-zones or business travel or events closer to home, we work closely with you to develop a strategy that protects your people, assets, and information.

Our personable approach enables us to seamlessly integrate risk management planning into the core of your operations, providing you with proactive solutions for potential risks.
With clear priorities and timelines, we make the process straightforward and impactful.

Seamless Implementation:
Tailored to Your Business Needs

We focus on getting you up and running swiftly, using a phased approach that delivers immediate value.
Collaboration is central to effective risk management. We will be by your side throughout each stage of the implementation period, allowing us to align our platform with your unique operational needs.
The implementation timeline depends on your company’s size, complexity, and the speed at which you want RiskPal integrated. We tailor our approach to fit your needs.

Ongoing Support: Our Commitment to You

At RiskPal, we believe successful implementation is only the start; ongoing support is essential to help clients adapt to evolving challenges.
With us by your side, you’ll always stay several steps ahead.
We are dedicated to your ongoing success. We work closely with you from the get-go to ensure everything runs smoothly:

We provide feedback on templates and content.

We do regular training for new users and system admins.

We help with your user management.

We regularly check in to keep RiskPal aligned with your needs.

If you need additional support, our expert team of security managers and health and safety professionals is on standby to provide strategic consultancy and retained support, whether on an ad hoc basis or as ongoing assistance.